The Process

How long do custom portraits take to ship?

Custom portraits are typically ready to ship in 2-3 weeks, if not sooner.

What materials do you use?

I use acrylic paint for all my work.

Rectangular portraits are painted on 7 oz. 100% natural cotton duck canvas, hand-stretched over a 3/4" deep solid wood frame.

Oval portraits are painted on 10 oz. heavy cotton canvas, stretched over a 3/4" deep solid MDF frame.

Do you do revisions?

No, I do not accept revision requests. I collect as much information up-front as possible and will always contact you if any requests seem unclear, but I cannot change the painting once it's complete.

Do you offer framing?

No, all orders are unframed. You can bring your canvas to a local framer if you'd like!

Do you offer bulk pricing if I order more than one portrait?

No. Even if you order in bulk, each portrait still requires the same amount of time, materials, and cost. I price my work very intentionally and mindfully.

If you have questions about my pricing, please fill out my contact form.

Custom Requests

I want a size that's not offered on the site.

We can work something out! Fill out my contact form with the size(s) you're interested in. I'll respond with more details around cost, turnaround time, shipping, etc.

I want a background color than what's shown in the options.

I can always custom mix colors. Feel free to either fill out my contact form or leave special instructions for your order in the cart with your custom request. I will reach out to you to confirm I got your request and we'll collaborate to make sure you're happy with the color before I start.

I want more than one pet in a portrait.

I prefer painting individual pets, but you're welcome to reach out if you want to discuss this.

Please fill out my contact form before you place an order with the specifics around the size and total number of pets you're looking for.

This is a non-standard request and will require an additional charge than the options shown on the site. Pricing will depend on both the size and total number of pets. These are handled on a case-by-case basis; I may or may not accept this request.

I want my portrait on something other than canvas.

At this point, I'm only interested in painting with acrylics on canvas.

You can fill out my contact form with feedback and requests. Sign up for my emails if you want to be notified of new releases and new options in the future. Thanks!

Do you offer your art in any other form? (Digital, sketch, pastel, etc)

If it's not listed on my site, I'm not interested in taking requests for it at this time.

Please sign up for my emails if you want to be notified of any new releases or offerings in the future!

Your Order

Do you accept returns?

No, I do not accept returns.

Do you offer refunds?

You can cancel your order for a refund up to 12 hours once the order is placed. Beyond that, I do not offer refunds.

If you're unsatisfied with your order, please contact me directly. While I can't offer refunds, I'm a reasonable gal and I'm happy to talk through other options.

Do you offer local pickup?

If you're in the Chicagoland area, please leave a note on your order if you'd like to drop by in-person to pick up your portrait.

How are orders packaged?

Paintings are wrapped in a layer of brown paper and encased in bubble wrap to protect the canvas from moisture and movement in-transit.

How long does shipping take?

Custom orders ship within 2-3 weeks. Carrier times depend on the shipping method you select at checkout. You'll receive an email as soon as your order ships with tracking information.

I didn't receive my order?

Once I drop your order off with the carrier, I do not have control over it. Please contact the carrier or your local post office if there is an issue after your order is "In Transit" — I will need you to take this step before reaching out to me.

Can't find what you're lookin' for?

The saloon door is always open. Give me a holler with any questions. I'll get back to you within 24 hours.

Say howdy 👋

How to find out about new products

If I ever decide to launch a new size, medium, or style, I will send an email announcement to my list. Sign up to get important updates!